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Terms of Use

Last updated: December 12, 2024

1. Acceptance of Terms

By downloading, installing, or using Promptly ("the App"), you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use the App. These terms constitute a legally binding agreement between you and Promptly.

2. Description of Service

Promptly is an iOS keyboard extension that provides AI-powered text assistance through integration with OpenAI's API. The service includes:

  • Built-in AI Actions: Pre-configured actions including Assistant (for answering questions) and Fix (for grammar and spelling correction)
  • Custom Actions: User-created AI actions with custom instructions for specific tasks
  • Three Subscription Tiers: Free, Pro, and BYOK (Bring Your Own Key)

The App requires iOS keyboard "Full Access" permission to function. This permission is necessary to:

  • Send text to our servers for AI processing via OpenAI
  • Receive and display AI-generated responses
  • Sync custom actions across devices (if logged in)

Important: We do NOT log, store, or analyze the text you type. Full Access is only used for the technical operation of AI features.

3. User Accounts and Subscriptions

3.1 Free Plan

Limited to 30 requests per month. Usage resets on the first day of each calendar month. Fair usage limits apply to prevent abuse.

3.2 Pro Plan

Price: €2.99 per month (or local equivalent)
Features: Increased usage limits with fair usage policy applied in sliding time windows (4-hour, 7-day, 30-day)
Subscription: Auto-renewing monthly subscription via Apple App Store
Cancellation: Cancel anytime through App Store settings. Cancellation takes effect at the end of the current billing period

3.3 BYOK (Bring Your Own Key) Plan

Cost: Free (you pay OpenAI directly)
Requirements: You must provide your own OpenAI API key from platform.openai.com
Usage: Unlimited requests (you are billed directly by OpenAI)
Responsibility: You are solely responsible for managing your OpenAI account, API key security, and costs incurred

We are NOT responsible for charges on your OpenAI account when using BYOK plan.

4. Privacy and Data Protection

Your privacy is critically important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. Key points:

  • We do NOT store or log the text you type
  • Text is sent to OpenAI for processing only when you explicitly trigger an AI action
  • We collect minimal data: device ID (anonymized), usage counts, and timestamps
  • Custom actions are stored locally on your device in the App Group sandbox

5. User Conduct and Acceptable Use

You agree NOT to use the App to:

  • Generate, promote, or distribute harmful, abusive, threatening, or illegal content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Attempt to circumvent usage limits or access restrictions through technical means
  • Reverse engineer, decompile, or disassemble the App
  • Share or resell your account access to others
  • Use the service for automated or bulk processing without authorization

Violation of these terms may result in immediate suspension or termination of your account without refund.

6. Third-Party Services

6.1 OpenAI Integration

The App uses OpenAI's API to provide AI features. Your use of AI features is also subject to OpenAI's Terms of Use and Usage Policies.

6.2 Apple App Store

All subscription purchases are processed through Apple's App Store and are subject to Apple's standard terms and conditions.

6.3 Data Transfer Safeguards

When using our service, your data may be transferred to:

  • OpenAI (United States) for AI processing, protected by Standard Contractual Clauses approved by the European Commission
  • Apple infrastructure for payment processing and subscription management

All transfers comply with GDPR requirements for international data protection (GDPR Chapter V).

7. Payment, Billing, and Refunds

7.1 Payment Processing

All payments are processed by Apple through the App Store. We do not have access to your payment information. Subscription fees are charged to your Apple ID account at confirmation of purchase.

7.2 Auto-Renewal

Pro subscriptions automatically renew monthly unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period.

7.3 Refunds

Refund policies are determined by Apple's App Store policies. To request a refund, contact Apple Support directly through the App Store or at reportaproblem.apple.com.

We cannot process refunds directly as all transactions are handled by Apple.

7.4 Price Changes

We reserve the right to change subscription prices. You will be notified of any price changes at least 30 days in advance. If you do not agree to the new pricing, you may cancel your subscription.

8. Intellectual Property

The App, including its design, features, code, and content, is owned by Promptly and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.

Custom actions you create remain your intellectual property. However, by using the App, you grant us a limited license to process your custom action instructions through our servers for the sole purpose of providing the service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE ARE NOT LIABLE FOR:

  • Inaccuracies, errors, or mistakes in AI-generated content
  • Service interruptions, downtime, or technical failures
  • Third-party API failures (including OpenAI service disruptions)
  • Data loss or corruption
  • Consequences of actions taken based on AI-generated content
  • Indirect, incidental, consequential, or punitive damages

AI Disclaimer: AI-generated content may be inaccurate, incomplete, or inappropriate. Always verify important information independently. Do not rely solely on AI output for critical decisions.

10. Service Availability and Changes

We strive to maintain high availability but cannot guarantee uninterrupted service. We reserve the right to:

  • Modify or discontinue features at any time
  • Perform maintenance that may temporarily disrupt service
  • Adjust usage limits based on system capacity and fair use policies
  • Update these Terms of Use (with notice to users)

11. Termination

11.1 By You

You may stop using the App at any time by uninstalling it from your device. To cancel your Pro subscription, manage subscriptions in your App Store settings.

11.2 By Us

We reserve the right to suspend or terminate your access immediately if you:

  • Violate these Terms of Use
  • Engage in fraudulent activity or abuse
  • Use the service in a manner that harms our systems or other users

Termination does not entitle you to a refund for any remaining subscription period.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic and the European Union, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Slovakia.

If you are a consumer in the EU, you retain statutory rights under consumer protection laws that cannot be waived by these terms.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via:

  • In-app notification
  • Email (if you have provided one)
  • Update to this page with revised "Last updated" date

Your continued use of the App after changes constitutes acceptance of the updated terms.

14. Contact Information

For questions, concerns, or support regarding these Terms of Use, contact us at:

Email: support@aipromptly.app
In-App: Settings → Support → Contact Support

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Promptly regarding your use of the App and supersede all prior agreements and understandings.